{"id":97657,"date":"2016-07-19T16:30:56","date_gmt":"2016-07-19T13:30:56","guid":{"rendered":"http:\/\/www.techpress.gr\/?p=97657"},"modified":"2017-01-12T16:13:41","modified_gmt":"2017-01-12T13:13:41","slug":"%ce%b5%ce%be%ce%b5%ce%b9%ce%b4%ce%b9%ce%ba%ce%b5%cf%85%ce%bc%ce%ad%ce%bd%ce%b1-%cf%80%cf%81%ce%bf%ce%b3%cf%81%ce%ac%ce%bc%ce%bc%ce%b1%cf%84%ce%b1-%ce%b1%cf%80%cf%8c-%cf%84%ce%bf%ce%bd-ote","status":"publish","type":"post","link":"https:\/\/www.techpress.gr\/index.php\/archives\/97657","title":{"rendered":"\u0395\u03be\u03b5\u03b9\u03b4\u03b9\u03ba\u03b5\u03c5\u03bc\u03ad\u03bd\u03b1 \u03c0\u03c1\u03bf\u03b3\u03c1\u03ac\u03bc\u03bc\u03b1\u03c4\u03b1 \u03b1\u03c0\u03cc \u03c4\u03bf\u03bd OTE"},"content":{"rendered":"<blockquote><p><strong>\u03a0\u03b1\u03c1\u03bf\u03c5\u03c3\u03af\u03b1\u03c3\u03b7 case study \u03c3\u03c4\u03bf 5\u03bf \u03c3\u03c5\u03bd\u03ad\u03b4\u03c1\u03b9\u03bf HR in Action<\/strong><\/p><\/blockquote>\n<p>\u03a4\u03bf \u03b5\u03be\u03b5\u03b9\u03b4\u03b9\u03ba\u03b5\u03c5\u03bc\u03ad\u03bd\u03bf \u03c0\u03c1\u03cc\u03b3\u03c1\u03b1\u03bc\u03bc\u03b1 Customer Experience, \u03c0\u03bf\u03c5 \u03c3\u03c7\u03b5\u03b4\u03af\u03b1\u03c3\u03b5 \u03b7 OTEAcademy \u03b5\u03b9\u03b4\u03b9\u03ba\u03ac \u03b3\u03b9\u03b1 \u03c4\u03bf\u03c5\u03c2 \u03b5\u03c1\u03b3\u03b1\u03b6\u03cc\u03bc\u03b5\u03bd\u03bf\u03c5\u03c2 \u03c4\u03b7\u03c2 tripsta (airtickets\u00ae, travelplanet24, tripsta), \u03c0\u03b1\u03c1\u03bf\u03c5\u03c3\u03af\u03b1\u03c3\u03b1\u03bd \u03bf \u03ba. \u0392\u03b1\u03c3\u03af\u03bb\u03b7\u03c2 \u0392\u03b1\u03c3\u03b9\u03bb\u03b5\u03b9\u03ac\u03b4\u03b7\u03c2, Training Director \u03c4\u03b7\u03c2 OTEAcademy \u03ba\u03b1\u03b9 \u03b7 \u03ba\u03b1 \u039a\u03ad\u03bb\u03bb\u03c5 \u03a0\u03b1\u03bd\u03b1\u03b3\u03b9\u03c9\u03c4\u03af\u03b4\u03bf\u03c5, Human Resources Director \u03c4\u03b7\u03c2 Tripsta, \u03c3\u03c4\u03bf HR in Action, \u03c4\u03bf \u03bc\u03b5\u03b3\u03b1\u03bb\u03cd\u03c4\u03b5\u03c1\u03bf \u03c3\u03c5\u03bd\u03ad\u03b4\u03c1\u03b9\u03bf \u0394\u03b9\u03b5\u03cd\u03b8\u03c5\u03bd\u03c3\u03b7\u03c2 \u03a0\u03c1\u03bf\u03c3\u03c9\u03c0\u03b9\u03ba\u03bf\u03cd.<\/p>\n<p>\u0397 tripsta, \u03ad\u03c7\u03bf\u03bd\u03c4\u03b1\u03c2 \u03b1\u03bd\u03c4\u03b9\u03bb\u03b7\u03c6\u03b8\u03b5\u03af \u03c4\u03b7 \u03c3\u03c0\u03bf\u03c5\u03b4\u03b1\u03b9\u03cc\u03c4\u03b7\u03c4\u03ac \u03c4\u03bf\u03c5 Customer Experience, \u03b5\u03bd\u03ad\u03c4\u03b1\u03be\u03b5 \u03c4\u03b7\u03bd \u03c0\u03b5\u03bb\u03b1\u03c4\u03bf\u03ba\u03b5\u03bd\u03c4\u03c1\u03b9\u03ba\u03ae \u03c6\u03b9\u03bb\u03bf\u03c3\u03bf\u03c6\u03af\u03b1 \u03c4\u03cc\u03c3\u03bf \u03c3\u03c4\u03b7\u03bd \u03b5\u03c4\u03b1\u03b9\u03c1\u03b9\u03ba\u03ae \u03c4\u03b7\u03c2 \u03ba\u03bf\u03c5\u03bb\u03c4\u03bf\u03cd\u03c1\u03b1, \u03cc\u03c3\u03bf \u03ba\u03b1\u03b9 \u03c4\u03b7\u03bd \u03c3\u03c4\u03c1\u03b1\u03c4\u03b7\u03b3\u03b9\u03ba\u03ae \u03c4\u03b7\u03c2 \u03c9\u03c2 \u03b2\u03b1\u03c3\u03b9\u03ba\u03cc \u03c0\u03c5\u03bb\u03ce\u03bd\u03b1. \u039c\u03ad\u03c3\u03c9 \u03c4\u03b7\u03c2 \u03c0\u03b1\u03c1\u03bf\u03c5\u03c3\u03af\u03b1\u03c3\u03b7\u03c2 \u03bc\u03b5 \u03c4\u03af\u03c4\u03bb\u03bf &#8220;Take off your Branded Customer Experience with HR&#8221;, \u03bf\u03b9 \u03c3\u03cd\u03bd\u03b5\u03b4\u03c1\u03bf\u03b9 \u03b5\u03af\u03c7\u03b1\u03bd \u03c4\u03b7\u03bd \u03b5\u03c5\u03ba\u03b1\u03b9\u03c1\u03af\u03b1 \u03bd\u03b1 \u03ba\u03b1\u03c4\u03b1\u03bd\u03bf\u03ae\u03c3\u03bf\u03c5\u03bd \u03c4\u03bf \u03c3\u03c7\u03b5\u03b4\u03b9\u03b1\u03c3\u03bc\u03cc \u03c4\u03b7\u03c2 \u03bd\u03ad\u03b1\u03c2 \u03c3\u03c4\u03c1\u03b1\u03c4\u03b7\u03b3\u03b9\u03ba\u03ae\u03c2 \u03c4\u03b7\u03c2 tripsta \u03ba\u03b1\u03b9 \u03c4\u03b7\u03bd \u03c5\u03bb\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03ae \u03c4\u03b7\u03c2 \u03bc\u03b5 \u03c4\u03b7 \u03c3\u03c5\u03bc\u03b2\u03bf\u03bb\u03ae \u03c4\u03bf\u03c5 HR \u03c4\u03b7\u03c2 \u03b5\u03c4\u03b1\u03b9\u03c1\u03b5\u03af\u03b1\u03c2 \u03ba\u03b1\u03b9 \u03c4\u03bf\u03c5 \u03b5\u03b9\u03b4\u03b9\u03ba\u03bf\u03cd \u03c0\u03c1\u03bf\u03b3\u03c1\u03ac\u03bc\u03bc\u03b1\u03c4\u03bf\u03c2 \u03b5\u03ba\u03c0\u03b1\u03af\u03b4\u03b5\u03c5\u03c3\u03b7\u03c2 \u03b5\u03c1\u03b3\u03b1\u03b6\u03bf\u03bc\u03ad\u03bd\u03c9\u03bd \u03c4\u03b7\u03c2 OTEAcademy.<\/p>\n<p><a href=\"http:\/\/www.techpress.gr\/wp-content\/uploads\/2016\/07\/OTEacademy_HRinaction.jpg\"><img decoding=\"async\" class=\"lazyload alignnone size-full wp-image-97658\" src=\"http:\/\/www.techpress.gr\/wp-content\/uploads\/2016\/07\/OTEacademy_HRinaction.jpg\" data-orig-src=\"http:\/\/www.techpress.gr\/wp-content\/uploads\/2016\/07\/OTEacademy_HRinaction.jpg\" alt=\"OTEacademy_HRinaction\" width=\"800\" height=\"532\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27800%27%20height%3D%27532%27%20viewBox%3D%270%200%20800%20532%27%3E%3Crect%20width%3D%27800%27%20height%3D%27532%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.techpress.gr\/wp-content\/uploads\/2016\/07\/OTEacademy_HRinaction-150x100.jpg 150w, https:\/\/www.techpress.gr\/wp-content\/uploads\/2016\/07\/OTEacademy_HRinaction-300x200.jpg 300w, https:\/\/www.techpress.gr\/wp-content\/uploads\/2016\/07\/OTEacademy_HRinaction.jpg 800w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/p>\n<p>\u0397 OTEAcademy \u03c9\u03c2 \u03b5\u03bd\u03b5\u03c1\u03b3\u03cc \u03bc\u03ad\u03bb\u03bf\u03c2 \u03c4\u03bf\u03c5 CXPA (Customer Experience Professionals Association) \u03b1\u03c0\u03cc \u03c4\u03bf 2012, \u03b5\u03b9\u03b4\u03b9\u03ba\u03b5\u03cd\u03b5\u03c4\u03b1\u03b9 \u03c3\u03c4\u03bf \u03c3\u03c7\u03b5\u03b4\u03b9\u03b1\u03c3\u03bc\u03cc \u03b5\u03ba\u03c0\u03b1\u03b9\u03b4\u03b5\u03c5\u03c4\u03b9\u03ba\u03ce\u03bd \u03c0\u03c1\u03bf\u03b3\u03c1\u03b1\u03bc\u03bc\u03ac\u03c4\u03c9\u03bd \u03c0\u03bf\u03c5 \u03b1\u03c0\u03b1\u03bd\u03c4\u03bf\u03cd\u03bd \u03c3\u03c4\u03b9\u03c2 \u03b1\u03bd\u03ac\u03b3\u03ba\u03b5\u03c2 \u03ba\u03ac\u03b8\u03b5 \u03b5\u03c0\u03b9\u03c7\u03b5\u03af\u03c1\u03b7\u03c3\u03b7\u03c2 \u03ba\u03b1\u03b9 \u03ad\u03c7\u03bf\u03c5\u03bd \u03c9\u03c2 \u03c3\u03c4\u03cc\u03c7\u03bf \u03c4\u03b7\u03bd \u03ba\u03b1\u03c4\u03b1\u03bd\u03cc\u03b7\u03c3\u03b7 \u03c4\u03b7\u03c2 \u03ad\u03bd\u03bd\u03bf\u03b9\u03b1\u03c2 Branded Customer Experience Excellence, \u03c4\u03b7 \u03c3\u03c5\u03c3\u03c4\u03b7\u03bc\u03b1\u03c4\u03b9\u03ba\u03ae \u03b4\u03b7\u03bc\u03b9\u03bf\u03c5\u03c1\u03b3\u03af\u03b1 \u03b8\u03b5\u03c4\u03b9\u03ba\u03ce\u03bd \u03b5\u03bc\u03c0\u03b5\u03b9\u03c1\u03b9\u03ce\u03bd \u03c3\u03c4\u03bf\u03c5\u03c2 \u03a0\u03b5\u03bb\u03ac\u03c4\u03b5\u03c2, \u03c4\u03b7\u03bd \u03b1\u03c0\u03bf\u03b4\u03bf\u03c7\u03ae \u03cc\u03c4\u03b9 \u03b7 \u0395\u03bc\u03c0\u03b5\u03b9\u03c1\u03af\u03b1 \u03a0\u03b5\u03bb\u03ac\u03c4\u03b7 \u03b1\u03c0\u03bf\u03c4\u03b5\u03bb\u03b5\u03af \u03b1\u03bd\u03c4\u03b1\u03b3\u03c9\u03bd\u03b9\u03c3\u03c4\u03b9\u03ba\u03cc \u03c0\u03bb\u03b5\u03bf\u03bd\u03ad\u03ba\u03c4\u03b7\u03bc\u03b1 \u03b3\u03b9\u03b1 \u03c4\u03b1 \u03b5\u03c0\u03cc\u03bc\u03b5\u03bd\u03b1 \u03c7\u03c1\u03cc\u03bd\u03b9\u03b1 \u03ba\u03b1\u03b9 \u03c4\u03b7\u03bd \u03b5\u03b4\u03c1\u03b1\u03af\u03c9\u03c3\u03b7 \u03c4\u03b7\u03c2 \u0395\u03bc\u03c0\u03b5\u03b9\u03c1\u03af\u03b1\u03c2 \u03a0\u03b5\u03bb\u03ac\u03c4\u03b7 \u03c9\u03c2 \u03b5\u03c1\u03b3\u03b1\u03bb\u03b5\u03af\u03bf \u03c0\u03c1\u03bf\u03c3\u03c9\u03c0\u03b9\u03ba\u03ae\u03c2 \u03ba\u03b1\u03b9 \u03bf\u03bc\u03b1\u03b4\u03b9\u03ba\u03ae\u03c2 \u03b1\u03bd\u03ac\u03c0\u03c4\u03c5\u03be\u03b7\u03c2.<\/p>\n<p>\u039c\u03b5 10 \u03c7\u03c1\u03cc\u03bd\u03b9\u03b1 \u03b5\u03bc\u03c0\u03b5\u03b9\u03c1\u03af\u03b1\u03c2 \u03c3\u03c4\u03b7\u03bd \u03b1\u03bd\u03ac\u03c0\u03c4\u03c5\u03be\u03b7 \u03ba\u03b1\u03b9 \u03b5\u03be\u03ad\u03bb\u03b9\u03be\u03b7 \u03c4\u03c9\u03bd \u03b1\u03bd\u03b8\u03c1\u03ce\u03c0\u03c9\u03bd \u03bc\u03ad\u03c3\u03b1 \u03b1\u03c0\u03cc \u03c4\u03b7\u03bd \u03b5\u03c0\u03b1\u03b3\u03b3\u03b5\u03bb\u03bc\u03b1\u03c4\u03b9\u03ba\u03ae \u03b5\u03ba\u03c0\u03b1\u03af\u03b4\u03b5\u03c5\u03c3\u03b7, 5 Certified Master Practitioners \u03b1\u03c0\u03cc \u03c4\u03bf Academy of Service Excellence (UK), 7 Professional Customer Experience Trainers \u03ba\u03b1\u03b9 \u03c5\u03c8\u03b7\u03bb\u03ae \u03c4\u03b5\u03c7\u03bd\u03bf\u03b3\u03bd\u03c9\u03c3\u03af\u03b1 \u03c3\u03c4\u03bf Customer Experience, \u03b7 OTEAcademy \u03c0\u03c1\u03bf\u03c3\u03c6\u03ad\u03c1\u03b5\u03b9 \u03bf\u03bb\u03bf\u03ba\u03bb\u03b7\u03c1\u03c9\u03bc\u03ad\u03bd\u03b5\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b5\u03c2 \u03c3\u03c5\u03bc\u03b2\u03bf\u03c5\u03bb\u03b5\u03c5\u03c4\u03b9\u03ba\u03ae\u03c2 \u03ba\u03b1\u03b9 \u03b5\u03ba\u03c0\u03b1\u03af\u03b4\u03b5\u03c5\u03c3\u03b7\u03c2, \u03b1\u03c0\u03b1\u03c1\u03b1\u03af\u03c4\u03b7\u03c4\u03b5\u03c2 \u03b3\u03b9\u03b1 \u03ba\u03ac\u03b8\u03b5 brand \u03c0\u03bf\u03c5 \u03bf\u03bd\u03b5\u03b9\u03c1\u03b5\u03cd\u03b5\u03c4\u03b1\u03b9 \u03bd\u03b1 \u03c0\u03c1\u03c9\u03c4\u03b1\u03b3\u03c9\u03bd\u03b9\u03c3\u03c4\u03ae\u03c3\u03b5\u03b9 \u03c3\u03c4\u03b9\u03c2 \u03ba\u03b1\u03c1\u03b4\u03b9\u03ad\u03c2 \u03c4\u03c9\u03bd \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03c4\u03bf\u03c5.<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1001007,"featured_media":97659,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[16134,186,7244,27118,27643],"class_list":["post-97657","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-customer-experience","tag-ote","tag-oteacademy","tag-tripsta","tag-27643"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u0395\u03be\u03b5\u03b9\u03b4\u03b9\u03ba\u03b5\u03c5\u03bc\u03ad\u03bd\u03b1 \u03c0\u03c1\u03bf\u03b3\u03c1\u03ac\u03bc\u03bc\u03b1\u03c4\u03b1 \u03b1\u03c0\u03cc \u03c4\u03bf\u03bd OTE - techpress.gr<\/title>\n<meta name=\"description\" content=\"- \u03a0\u03b1\u03c1\u03bf\u03c5\u03c3\u03af\u03b1\u03c3\u03b7 case study \u03c3\u03c4\u03bf 5\u03bf 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